Quality Education and Students’ Satisfaction
Perceived Perception of Students at Higher Education Level in Pakistan
DOI:
https://doi.org/10.58329/criss.v3i1.112Abstract
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Ensuring the quality of education stands as the primary objective for universities in the 21st century. Student satisfaction serves as a pivotal element when evaluating the quality of educational services, as the entire educational framework revolves around the student. This current study aims to explore the perception of students regarding quality education at higher education level and to explore the perception of students regarding satisfaction at higher education level, thus serving as a component of quality assurance for universities. This descriptive study utilized survey methodology for data collection, employing a questionnaire developed on a five-point Likert scale, validated through pilot testing. Data were collected from 50 university students, ensuring a reliability of 0.9. The study was delimited to public sector universities of Southern Punjab. The target population included university students from Bahawalpur, Dera Ghazi Khan and Multan districts. A total of 300 male and female students participated in the questionnaire survey through simple random sampling. Data analysis was conducted using Statistical Packages for Social Sciences. The study findings highlighted that the faculty expertise, teaching-learning process, curriculum, institutional infrastructure, effective teaching methods, transparent assessment and evaluation systems are key indicators of students' satisfaction, reflecting their perception and satisfaction of quality education in public sector universities in Pakistan.
Keywords:
Key words: Quality education,, higher education,, students’ satisfaction,, quality assurance,, factors influencing education,
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