KHAN, M. B.; AFRIDI, F. K.; ARIF, M. Impact of SERQUAL Model on the Customer Citizenship Behavior in the Airline Services Companies of Pakistan: Mediating role of Behavioral Intention. CARC Research in Social Sciences, [S. l.], v. 3, n. 2, p. 250–257, 2024. DOI: 10.58329/criss.v3i2.139. Disponível em: https://journals.carc.com.pk/index.php/CRISS/article/view/139. Acesso em: 18 feb. 2026.